• I am monitoring operations in (Saudi Arabia) also i am managing 35+ riders and customer support (indoor team).
• I am coordinate warehouse and monitoring last mile customer deliveries and follow ups DHL freight forwarding and international aramex regarding client's stocks movement.
• Monitoring customer quires regarding complaints, refunds and any other issues.
• Maintain Clint relationships and resolve quires regarding orders delays, proof of deliveries share and stocks movements.
• Monitoring planning for customer deliveries.
• Monitoring rider's management like wallets, adjustments, expenses, expenses invoice checking, iqama issues, accommodations, daily and monthly deliveries sales target and any other issues facing by rider during delivery.
• Monitoring rider's tracker app, vehicles, Bikes also create reports engine on/off, fuel consumption's etc.
• Monitoring SL'A breached.
• i am working different types of reports and monthly salary preparations for my team and riders.
• i am handling different types of complaints regarding customer and clients
• Monitoring customer orders fulfillment, stock receiving, packing, audits.
• Monitoring inventory management.
• Monitoring domestic and international Clint's.
• I am directly reporting to (managing director,CEO)

• Monitoring of reshipping activities packages are timely handed over to 3PL by all LMP partners.
• Align Daily Pickups from 3PLs in required cities
• Mark Handed over packages as shipped as per Pods provided by LMP Partners
• Clear TTS Backlog timely
• Reduce Reshipping %
• Reduce SLA Breaches in Reshipping
• Resolve 3PL related issues faced in LMP cities
• Sanity Check of Reshipping numbers shared by LMP partners services.
• Analyzing data to identify trends and areas for improvement.
• Monitor 56 cities andresolve issues.
• Monitoring LMP partners Backlogs.
• Monitoring and resolve customer quires

• Plan and implement Dark Store strategy
• Suggest solutions for process improvements of 5S
• Managing Operations Smooth Working
• Managing Dark Store Morning and Evening Staff
• Maintain Dark Store Inventory and Audit daily basis
• Managing customer return and resolve customers quires
• Managing Dark Store Riders and resolve ( RS and CS) issues Working Software Dynamics 365
Maintain Google sheets
• Managing supplier (Vendor) and DC Central warehouse Shipments daily basis
• Prepare reports like , cash report , audit report, and 7 store performance report ,return report, partially shipped order report on daily basis
• Prepare TJR stock disposal (expired,Damage,Virtual) items
• Prepare Shipment report and received in software • Maintain Petty cash

• Plan and implement the overall warehouse strategy
• Suggest solutions for process improvements of 5S
• Managing warehouse backlog
• Managing warehouse Staff
• Create and monitoring reports and send to upper management
• Monitoring PO'S and timely clearance (finance department)
• Monitoring TO'S and Stocks movement. (departments & Branches)

Managing Inbound, inventory and outbound departs
Plan and implement the overall warehouse strategy
• Managing customer return and resolve customers quires
• Managing warehouse backlog and maintain proper SLA’S
• Attend control tower and H.O.D meetings
• Managing 3rd party logistics
• Suggest solutions for process improvements of 5S and managing admin work

• Managing Core operations
• Plan and implement the overall station strategy
• Collaborate with vendors and customers, Operations, and Customer Service
• Determine key of 1st Mile KPI
• Suggest solutions for process improvements of 5S and managing admin work
• Identify process bottleneck and implement solutions in a timely manner •
Train and evaluate others Provideconstructive feedback
Work with seller packaging inventory and maintain packaging Build and maintain good relationships with vendors
• Seller onboarding and guide how to work with daraz
• Managing customer return and resolve customers quires
• Managing station backlog and maintain proper SLA’S
• Maintain Return packages of vendors and customers
• Managing RTV,CP,SELLER PACKAGING INVENTORY
• Coordinate with admin,janitorial team
• Packaging material ordering via daraz website And maintain inventory on seller packaging portal
• Dealing with Daraz DEX hero with CP packages
• Working on new 2 project QCC and sorting in 3 ways
• Managing vendors DOP and vendors alignments and time schedule